IT Service Management Lead

Title: IT Service Management Lead

Location:  Calgary, AB 

Duration: 6 Months 

Introduction

We are seeking a dedicated IT Service Management Lead to join our team. This role involves overseeing Incident Management, Major Incident Management, and Problem Management to ensure efficient and effective IT service delivery. The ideal candidate will be responsible for resolving service disruptions swiftly, conducting root-cause analysis, and implementing long-term solutions to enhance service quality and reliability.

Required Skills & Qualifications

• 5-8 years of experience in IT Service Management roles


• Strong knowledge of ITIL v3 or ITIL 4 best practices


• Experience with ITSM tools such as ServiceNow, Remedy, or Jira


• Excellent problem-solving, communication, and leadership skills


• Ability to work under pressure and manage critical incidents in ...