IT Service Management Lead

Location

Barcelona, Barcelona, ES

Job Purpose

We are looking for a senior IT service management to support the Head of Global IT Services by providing ITSM excellence through policy and process design, documentation, service design, service transition, user training and communication. Must bring a strong ITIL knowledge and ServiceNow hands‑on, including administration, and CMDB and Foundational Data knowledge.

Responsibilities

• Develop and maintain ITSM policies, processes and SOPs aligned with ITIL standards. Identify gaps in service management practices and recommend enhancements.
• Ownership and continuous review of all ITSM practice documentations together with the Global Head of IT Services Management and Delivery to make sure new implementation and improvements are in place.
• Ownership of ITSM process workshops and training sessions for all IT users to enable them with latest updates and improvements.
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