IT Service Management (ITSM) professional trainer

Job Title: Senior IT Service Management (ITSM) Specialist Trainer

Location: Remote

Position Overview:

We are seeking a seasoned IT Service Management (ITSM) professional trainer with over 10+ years of experience in managing IT service delivery, process governance, and continual improvement. This role is designed for a professional who will not only oversee ITSM practices but also train, mentor, and develop fresh graduates entering the IT services field. The ideal candidate will bring expertise in ITIL frameworks, service delivery models, and enterprise ITSM tools, while fostering a learning environment that builds the next generation of IT service professionals.

Key Responsibilities:

• Designed and delivered structured training programs for graduate trainees on ITSM principles, ITIL practices, and service delivery models.
• Mentored and coached fresh gra...