Job Description

Your responsibilities

You handle incidents and service requests at the Service Desk.

  • Log incidents;
  • Categorise and prioritise incidents;
  • Diagnose and resolve incidents;
  • Close incidents;
  • Escalate incidents;
  • Incident ownership and communication throughout the lifecycle of the incident;
  • Handle in policy and out of policy service requests;
  • Intervene onsite at the user location or temporary location;
  • Execute IMACD tasks;
  • Raise requests for authorisation of service requests.

    • Your profile

  • Experience with MS Office Suite;
  • Experience with Microsoft OS (Windows 7 and 10);
  • Knowledge of mobile devices and mobile phone services;
  • Problem solving skills;
  • Knowledge of ticketing and CMDB tools;
  • Understanding of networking and networking protocols;
  • Flexible and stress resilient;
  • Ab...

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