Job Description

Be a part of something BIG!


The IT Service Desk Support is responsible in providing First Call Resolution (FCR) technical support via phone, self-service tickets and live chat. He/She will ensure tickets raised as per above channels are responded in a timely manner. This role also requires first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions. 

Make an Impact by:

  • Identifies and resolves customer issues and enquires completely, accurately within the committed turnaround time and in accordance with ServiceDesk standards to ensure contact handling accuracy and operational effectiveness.

  • Furnish and submit timely updates to customers on the status of outstanding issues within targeted Service Level

  • Maintain ownership of cases and follow-up on reported issues until closure and gather accurate and complete relevant information is recorded.
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