Job Description

Job description

Responsible for coordinating and managing the delivery of local on-site IT services, using a combination of local Fluor resources or Third Party vendor for all Fluor secondary sites worldwide when on-site resources are required to resolve IT issues or deliver IT requests.

Roles and Responsibilities

  • Process work order and incident requests
  • Act as an IT liaison to improve communication and customer satisfaction
  • Respond to and perform second level troubleshooting, as necessary, of technical issues via phone, email or remote take-over
  • Follow standard Service Desk procedures like ticket logging, administering Service Desk software or tools
  • Escalate or redirect problems or requests to appropriate support groups.
  • Handle and escalate high-severity tickets
  • Document actions taken and resolution steps to keep users updated of the progress of the ticket Track incident and wor...

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