IT Service Desk Specialist

Immediate Joiners Only

Location -Bangalore

US Time shift

• 3 – 4 years' experience In customer service or a help desk environment; interest in IT field a plus.
• Handle Tier 1 help desk escalations through the company's internal ticketing system.
• Troubleshoot common IT problems and have a thorough working knowledge of day-to-day operating environment, available tools, and client applications.
• Perform basic windows administration such as password resets and file and folder administration.
• Basic internet connection troubleshooting.
• Escalates more complex technical problems to Technical Support Specialist II or other IT specialists as appropriate.
• Follow up on outstanding requests and ensure timely resolution.
• Fully document all troubleshooting steps and create knowledgebase articles of resolutions.
• Adhere to established IT policies, procedures and stan...