IT Service Desk Operator

Position Title: IT Service Desk Operator & Application Administrator

Location: Ortigas Pasig City Jollibee Tower

Reports To: Service Desk Manager

Job Summary: The IT Service Desk & Application Administrator provides a combination of end-user technical support and application administration within the IT department. The role is responsible for delivering high-quality Level 1 support, resolving incidents and service requests, and ensuring a positive experience for all users engaging with the Service Desk.

In addition to traditional Service Desk responsibilities, the role also manages administration tasks for key business applications. The administrator supports both offthe-shelf and custom-built applications and will receive training on those systems.

Working alongside the Australia-based team, they must demonstrate excellent communication skills, strong attention to detail, and the ability to manage time effectively in a distributed environment.