IT Service Desk

Responsibilities
The Level 1 Consultant is responsible for both Inbound and Outbound contacts from clients seeking first-line response to Technical, Procedural and General enquiries for Corum Health Products & Services, across all channels.
The Consultant is expected to Diagnose, Investigate, Resolve and Escalate client cases, employing technical knowledge, skills, experience and judgement to ensure performance within defined Service and Quality standards.
Duties are normally performed within a Call Centre environment and the Consultant must be available to work variable shifts, including After Hours and on the Weekend as required by the business.
Your capability
Service:-
Excellent client service ethic and communication skills, both written and verbal, with experience in fostering relationships with internal as well as external stakeholders.
Ensuring Service benchmarks for both Quality and Timeliness are met.
Ownership of cases including meeting commitments, fo...