IT Service Desk L1 Engineer

Overview of 66degrees

66degrees is seeking a highly motivated and customer-focused IT Service Desk L1 Engineer to join our growing team. We are dedicated to providing excellent technical support and maintaining a stable IT environment for our employees.

Overview of role

The IT Service Desk L1 Engineer will be the first point of contact for all IT-related issues and requests. This role involves troubleshooting basic technical problems, escalating complex issues to higher-level support, and providing exceptional customer service.

Responsibilities

• Provide initial technical support to end-users.
• Log, categorize, and prioritize all incoming IT support tickets in the ticketing system.
• Perform troubleshooting of hardware, software, applications and network connectivity issues.
• Assist users with password resets, account unlocks, and basic application support.
• E...