Job Description
**Description**
We are seeking a skilled and customer-focused IT Service Desk Engineer to join our IT support team. The ideal candidate will have a minimum of 3 years of experience in IT support roles, with strong hands-on experience using the ServiceNow platform. This role is responsible for providing first- and second-level technical support to end-users across the organization, ensuring that service requests and incidents are resolved efficiently and effectively.
Key Responsibilities
+ Serve as the initial point of contact for all IT support requests, incidents, and inquiries via phone, email, or ticketing system (ServiceNow).
+ Troubleshoot and resolve hardware, software, and network issues on laptop and other peripherals.
+ Maintain accurate and timely updates of all assigned tickets within the ServiceNow system.
+ Escalate complex or unresolved issues to appropriate support teams while maintaining ownership and...
We are seeking a skilled and customer-focused IT Service Desk Engineer to join our IT support team. The ideal candidate will have a minimum of 3 years of experience in IT support roles, with strong hands-on experience using the ServiceNow platform. This role is responsible for providing first- and second-level technical support to end-users across the organization, ensuring that service requests and incidents are resolved efficiently and effectively.
Key Responsibilities
+ Serve as the initial point of contact for all IT support requests, incidents, and inquiries via phone, email, or ticketing system (ServiceNow).
+ Troubleshoot and resolve hardware, software, and network issues on laptop and other peripherals.
+ Maintain accurate and timely updates of all assigned tickets within the ServiceNow system.
+ Escalate complex or unresolved issues to appropriate support teams while maintaining ownership and...
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