It service desk analyst – warrington

Service Desk Analyst, 1st Line Support, Helpdesk, Retail, Call Logging, MS Windows, AD, Warrington.

The company – A global organisation that works out of high tech, trendy offices on Birchwood Business Park. A well-known worldwide name who can offer exceptional career progression for the right candidate.

The role – A 1st Line Service Desk / Support Analyst to help support all areas of the business.

Responsibilities Responsible for all IT service desk calls – logging all problems, generating reports, providing solutions including assigning problems to other I. T. members or external support providers. Two‑way communication with users on service desk calls. Ensure systems and processes are in place to manage calls with appropriate escalation processes. Procurement, installation and maintenance of IT equipment including laptops, desktops, printers and other IT peripherals. Manage, maintain and report on backups across the business. Effective communication with u...