Job Description
Description
We're seeking: The person customers are relieved to speak to when something's gone wrong.
- Do you enjoy troubleshooting, solving IT/Software issues?
- Can you listen carefully to customer incoming phone calls, and explain your technical fix in a simply way?
- Do you want to work closely with the software developers & commercial teams to keep customers informed?
- And can you triage, and manage JIRA tickets efficiently?
We're looking for a confident, customer-focused Service Desk Analyst to join a growing technology company in Liverpool, providing first-line support to customers using their asset management software platform.
If you're calm under pressure, genuinely enjoy solving people's problems, and can explain a technical fix without making someone feel silly f...
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