IT Service Desk Analyst

Overview

IT Service Desk Analyst — Salary Range: $60,000 - $70,000 • Location: Prince George, BC

As an IT Service Desk Analyst at Drax, the purpose of this role is to provide outstanding customer service to all users of the IT services that support Drax Group IT and align with the overall business goals.

Responsibilities

• Ensuring that incidents are resolved efficiently in accordance with agreed Service Level Agreements (SLAs).
• Assessing and fulfilling service requests promptly.
• Identifying potential underlying problems to help determine root causes and suggest improvements.
• Collaborating closely with internal IT functions and third-party suppliers to ensure successful outcomes.
• Proactively managing the application landscape to maintain availability, stability, and performance.
• Delivering a high-quality service to the business, ensuring incidents and service requests are addressed q...