IT Service Desk Analyst

Job description:

To administer, monitor, and maintain client's IT infrastructure, as well as, responding and troubleshooting to system generated incidents. To evaluate problems, generate reports, interact with assigned technicians, and observe problems closely until they are resolved.

Job Responsibilities:

• Provide level 1 support for both internal and external clients.
• Track and document issues and resolutions for reference by opening trouble tickets
• Troubleshoot issues by using the organization's knowledge base and other resources available.
• Generate necessary reports required by the IT department and/or the client.
• Monitor, respond, and troubleshoot alerts generated by the system and/or reported by the client.
• Handle escalation and coordination with solutions engineers or its technical counterpart.

Job Requirements:

• At least a College/Bachelor's Degree; Computer Engineering, Computer S...