Job Description

IT Service Desk Analyst – Parla, Illescas, Spain


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Responsibilities

  • Record and resolve Service Desk queries within SLA targets.
  • Day‑to‑day monitoring and updating the Service Desk system, including escalation of tickets where necessary to Senior Analysts, other IT teams, and the IT Service Desk Manager.
  • Set up and install new PC hardware and software, following departmental procedures and standards.
  • Carry out routine scheduled IT activities, such as server backups.
  • Perform administration duties such as adding and removing network user IDs and email accounts in line with departmental procedures and standards.

Qualifications

  • High School Diploma or GED required; associate or bachelor’s degrees preferred.
  • Minimum of 5 years of I...

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