IT Service Desk Analyst

Description

:The Enterprise IT Service Desk Analyst’s role is to provide our internal customers with an exceptional experience for every contact. The IT Service Desk Analyst will assist our customers with all aspects of their PC and mobile device related challenges. This includes resolution of incidents that may result in installing, diagnosing, repairing, maintaining, or upgrading the PC, its peripherals, or the software in use. The IT Service Desk Analyst always strives to exceed the customer’s expectations by providing solutions whether in person, remotely by telephone, e-mail, or other means necessary to deliver consistent and superior service.Principal Duties and Responsibilities (Essential Functions):

Provide world class customer support.

First level response to incident tickets.

Accept and solve support issues.

Migrate and deploy PC’s/ PC images.

Function and communicate in a global support team.

Respond to ...