Job Description
Elevate your IT support career with Helical Pile Solutions as an IT Service Desk Analyst in Nisku, AB. Provide exceptional end-user support, troubleshoot technical issues, and enhance productivity.
In this key role, you will deliver essential IT support, focusing on desktop and mobile devices. The analyst will work alongside the IT Service Desk Lead, responding to user inquiries and resolving incidents effectively. This is a fantastic opportunity for someone with strong technical skills and a customer-centric mindset to join a well-established team at Java Holdings Ltd.
Key Responsibilities:
• Serve as primary contact for end-user IT issues
• Diagnose hardware, software, and network-related problems
• Install and troubleshoot software applications
• Manage mobile device configurations and security settings
• Log incidents in the IT service management system
Requirements:
• Post-secondary education or equivalent ...
In this key role, you will deliver essential IT support, focusing on desktop and mobile devices. The analyst will work alongside the IT Service Desk Lead, responding to user inquiries and resolving incidents effectively. This is a fantastic opportunity for someone with strong technical skills and a customer-centric mindset to join a well-established team at Java Holdings Ltd.
Key Responsibilities:
• Serve as primary contact for end-user IT issues
• Diagnose hardware, software, and network-related problems
• Install and troubleshoot software applications
• Manage mobile device configurations and security settings
• Log incidents in the IT service management system
Requirements:
• Post-secondary education or equivalent ...
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