Job Description

First-Line Technical Support


  • Provide first-level troubleshooting for hardware and software issues.

  • Resolve common incidents such as system freezes, printer issues, and connectivity problems.

  • Escalate unresolved issues to L2/L3 support teams.




Service Desk Operations


  • Respond to user requests via phone, email, and ticketing systems.

  • Log, track, and manage incidents through to resolution.

  • Maintain professional communication with end users.




IT Hardware & Software Support


  • Install, configure, and maintain PCs, laptops, mobile devices, printers, copiers, attendance machines, network devices, and UPS systems.

  • Support Windows operating systems and standard business applications.




Helpdesk Management


  • Monitor...

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