IT Service Desk Analyst Apprentice

About Bodycote:

We are a leading, global performance metallurgy business, improving properties and extending lives of our customers' products through advanced thermal and surface processing. Bodycote offers materials solutions for virtually every market sector with a focus on aerospace and defence, automotive, energy, industrial, consumer and medical.

About the role:

This role is designed to develop the technical, professional, and service management capabilities of an individual delivering supervised first-line IT support. The role is aligned to the Microsoft Azure Cloud Support Specialist Level 3 apprenticeship and combines on-the-job experience with a structured apprenticeship programme, enabling the individual to build capability progressively within a live IT service environment.

The role is part of the IT Service Desk function and operates within an IT Service Management (ITSM) framework. The role holder will work...