It Service Desk Agent (Xico) (Valle de Chalco Solidaridad)

As a Service Desk Agent, you will be responsible for providing expert solutions to technology problems reported. The Service Desk Agent is responsible for providing superior customer service, accurately logging tickets, and effectively transitioning and escalating unresolved problems. Also responsible for maintaining a knowledge-based system of common reported problems and resolutions. Provides timely and accurate notification to other IT staff members of tickets being passed to them for resolution. Escalates reports of chronic or unresolved problems to the appropriate team lead or manager.

Responsibilities

• Provide expert solutions to technology problems reported.
• Provide superior customer service and accurately log tickets.
• Effectively transition and escalatte unresolved problems.
• Maintain a knowledge-based system of common reported problems and resolutions.
• Provide timely and accurate notifications to other IT staff membe...