IT Service Delivery & Technical Operations Manager

Keep systems secure. Keep things running. Keep people connected.

At Affinity Education Group (AEG), we know that great technology underpins everything we do. We’re looking for an experienced IT Service Delivery & Technical Operations Manager to ensure our IT services run reliably, securely and efficiently — empowering our teams to deliver outstanding experiences every day.

In this full-time role, you'll combine technical hands-on expertise, service management, and vendor coordination to maintain a secure and high-performing IT environment. You’ll be part of a values-driven organisation that thrives on collaboration, continuous improvement and real impact.

What You’ll Do

• Oversee daily IT service delivery — keeping systems stable, secure and fit for purpose.
• Provide level 2/3 technical support and perform hands-on administration across servers, networks, cloud platforms and endpoints.
• Manage backups, patching, mo...