Job Description
We are seeking an experienced IT Service Delivery Manager to oversee and optimize the delivery of IT services across our global operations. This strategic role ensures that IT services align with business objectives, meet agreed-upon service levels, and drive continuous improvement across multiple regions and time zones.
Key Responsibilities
Service Delivery Management
Own end-to-end delivery of IT services to global business units, ensuring consistent service quality and performance
Manage and monitor Service Level Agreements (SLAs), Operational Level Agreements (OLAs), and Key Performance Indicators (KPIs)
Oversee major incident management, problem management, and change management processes
Develop and maintain service catalogs and service improvement plans
Vendor & Partner Management
Manage relationships with global IT vendors, outsourcers, and service providers
Negotiate contracts and manage service delivery from third-party providers
Conduct regular ...
Key Responsibilities
Service Delivery Management
Own end-to-end delivery of IT services to global business units, ensuring consistent service quality and performance
Manage and monitor Service Level Agreements (SLAs), Operational Level Agreements (OLAs), and Key Performance Indicators (KPIs)
Oversee major incident management, problem management, and change management processes
Develop and maintain service catalogs and service improvement plans
Vendor & Partner Management
Manage relationships with global IT vendors, outsourcers, and service providers
Negotiate contracts and manage service delivery from third-party providers
Conduct regular ...
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