IT Service Delivery Manager (Infrastructure, Cloud & Cybersecurity)

Role Summary

The Client Delivery Manager (CDM) isresponsible for end-to-end service delivery governance across globalinfrastructure, cloud, network, unified communications, and cybersecurityenvironments. The role ensures contractual SLA/KPI achievement, operationalexcellence, financial governance, stakeholder satisfaction, and continuous serviceimprovement.

The CDM acts as the primary interface betweenclient stakeholders, executive leadership, managed service partners, andcross-functional technical teams, ensuring seamless service operations alignedto business objectives.

Key Responsibilities

1. End-to-End ServiceDelivery Ownership

Own overall service delivery for enterpriseinfrastructure covering:

. Cloudplatforms (Azure, AWS)

. Network(LAN/WAN, SD-WAN, firewalls, routing, switching)

. Security(SASE, FWaaS, ZPA, ZIA, PAM, SIEM)

. UnifiedCommunications (Cisco, Avaya, Microsoft Te...