IT Service Delivery Manager (a), 80-100%

IT Service Delivery Manager (a), 80-100%

To drive our continuous organic growth, we are constantly looking for highly qualified professionals. To strengthen our team in Global IT, we are looking for a dedicated IT Service Delivery Manager (a), 80-100%

• Own core ITSM processes — Lead Incident, Problem, Configuration and Event Management globally, ensuring SLA compliance and alignment with SOPs/ITIL.
• Define performance metrics — Set KPIs/SLAs, build dashboards, deliver monthly reports and manage escalations.
• Maintain process documentation — Create and update SOPs, training materials and ensure role clarity with tracked training records.
• Drive Problem Management — Run RCA processes, remediation follow‑up, stakeholder communication and proactive risk identification.
• Manage Known Errors — Maintain Key Issue databases and ensure workarounds are documented and shared.
• Lead CMDB governance — Own CMDB strategy, CI li...