IT Service Continuity Management Practitioner

The IT Service Continuity Management (ITSCM) Practitioner is a key member of the Service Management and Service Integration & Management (SIAM) function, operating within a complex multi-vendor environment. The team will be responsible for the implementation and management of ITIL processes such as Service Continuity Management, Availability Management, and Capacity Management amongst others. 

This role ensures that IT service continuity policies and processes are consistently applied, monitored, and assured across all service providers, safeguarding the resilience and availability of critical IT services. This role also focuses on continuous improvement and the alignment of services to evolving business needs, ensuring successful service transition into BAU and ongoing efficient delivery. The ITSCM Practitioner will leverage current and emerging ITIL frameworks and best practices to enhance service delivery and will collaborate with cross-functional teams to drive service...