IT Service Analyst / Generialist (Iskandar)

The Position

Reporting to the Manager, Corporate IT (APAC), the focus of this role is to lead operations, analyses and implement technical, best practices to ensure consistency and reliability across all aspects of ICT.

You will be required to liaise with IT resources, study and analyses business processes, identify and implement approved enhancements.

Responsibilities

• Manage user requests and issues in a timely and efficient manner, ensuring prompt Responding/resolution of technical issues to minimize disruption to business operations.
• Ensure professional and courteous handling of all support requests, maintaining a high level of customer service and communication throughout the support process.
• Respond to enquiries from various sources in a responsive, customer focused manner and ensure that accurate, targeted and timely information supplied effectively resolves the customer issue or fulfils the customer request.
• S...