IT Service Analyst

We have a fantastic opportunity for an IT Ops Service Support Analyst to join our Retail Support Services (RSS) team .

This is the ideal role for someone in service support looking for their next challenge.

What you'll be doing:

• Providing expert consultancy and resolution for incidents, requests & problems collaborating with multiple internal and external support teams to ensure issues are resolved within agreed service levels and to customer satisfaction. Escalating issues likely to cause an extended service outage or service level breaches in line with established procedures
• Providing technical consultancy i.e. file transfer/SFTP to external clients for new and existing schemes
• Providing out of hours and weekend support as per the business need
• Ensuring all support and maintenance provided by 3rd party suppliers, under the individual's control, is delivered within agreed service levels
• Leadi...