Job Description
Lead IT service operations in Vancouver with McCarthy Tétrault as an IT Senior Manager. Utilize your expertise in ITIL processes and team leadership to enhance service delivery.
Join a prestigious Canadian law firm recognized for its commitment to diversity and employee satisfaction. This senior-level role requires over 10 years of IT experience, with 5 years in a leadership position. You'll manage the Service Desk team, oversee ITIL practices, and implement operational improvements while collaborating with firm-wide stakeholders.
Key Responsibilities:
• Define service levels and enhance customer service
• Manage Local Office hardware and vendor relationships
• Oversee ITIL processes including change and incident management
• Lead the Service Desk team in providing technical support
• Communicate project updates to stakeholders
Requirements:
• 10+ years in IT, 5+ in leadership
• ITIL Certification, ServiceNow experience preferred
• Expertise in audio-vi...
Join a prestigious Canadian law firm recognized for its commitment to diversity and employee satisfaction. This senior-level role requires over 10 years of IT experience, with 5 years in a leadership position. You'll manage the Service Desk team, oversee ITIL practices, and implement operational improvements while collaborating with firm-wide stakeholders.
Key Responsibilities:
• Define service levels and enhance customer service
• Manage Local Office hardware and vendor relationships
• Oversee ITIL processes including change and incident management
• Lead the Service Desk team in providing technical support
• Communicate project updates to stakeholders
Requirements:
• 10+ years in IT, 5+ in leadership
• ITIL Certification, ServiceNow experience preferred
• Expertise in audio-vi...
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