IT Quality Assurance Senior Analyst

Duties and Responsibilities: Issue Management Triage & Prioritization: Lead the triage process by collaborating with stakeholders to prioritize defects based on risk assessment and business impact, ensuring high-value resolutions, and ensure timely resolution according to business impact. Stakeholder Collaboration Cross-Functional Leadership: Facilitate calibration sessions and technical meetings across all organizational levels to align on system stability and quality standards. Reporting & Analytics Operational Intelligence: Analyze performance drivers and technical changes to provide actionable insights. Deliver high-level dashboards and reports (Weekly/Monthly/Annual) to senior management. Quality Strategy Framework Design: Partner with QA leadership to design and implement Quality Gates, and refine quality rules, guidelines, and monitoring limits within the CI/CD pipeline to ensure consistent service delivery. Continuous Improvement Process Optimization: Leverage customer feedback...