Job Description

Overview

:

Are you ready for your next challenge? Be part of an excellent team! Join Celanese Business Solutions Budapest, as

IT Process Specialist 

Responsibilities:

YOU will be involved in the following tasks:


The responsibility is for coordinating the IT Service Management activities across various IT support teams. As a part of this role, you will carry out, improve and design IT Service Management processes. This is a cross-functional role, so you will be working with multiple IT support teams at the same time. The role requires regularly chairing meetings, communication, analysis and presentation.

Areas of responsibilities:

  • End-to-End coordination of the Major Incidents in Follow-the-sun model
  • Incident trend and aging analysis
  • Problem ticket coordination
  • Change Management operational coordination including chairing CA...

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