Job Description

Description and Requirements


Role Overview

The Change Management Intermediate Analyst plays a key role in service delivery operations, supporting and executing ITIL/ITSM Change Management processes.

This role is responsible for ensuring that all changes to IT services and infrastructure are properly assessed, approved, implemented, and reviewed in a controlled manner to minimize risk and business impact.

Key Responsibilities

  • Ensure all changes are accurately logged, categorized, and maintained in the ITSM system
  • Review and validate Requests for Change (RFCs) for completeness, risk, impact, priority, and compliance
  • Coordinate approvals with Change Managers and stakeholders, including participation in Change Advisory Board (CAB) meetings
  • Assign and track changes across internal teams and external resolver groups
  • Ensure implementation, rollback, and commun...

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