Job Description

Alteo is looking for an IT Process Analyst for a permanent position based in Montreal.


*** Hybrid: 6 days in the office per month ***



You will work within a multidisciplinary team and contribute to the digital transformation of a large-scale platform. 



Responsibilities:

  • Support teams in defining processes that must be reproducible across all teams
  • Document and propose reusable templates for the operational processes of multiple software solutions
  • Research existing information or gather this information from multiple stakeholders
  • Identify inefficiencies and propose continuous improvements
  • Adapt ITIL processes to make them lighter and compatible with agile cycles
  • Ensure that changes are well documented and validated without slowing down agile deliveries
  • Coordinate the work of your team and help establish a climate of trust conducive to achieving objectives



    • Prof...

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