Job Description

Role Purpose

This role serves as a crucial entry point into various technology domains including Linux, Network, and cloud solutions. This position offers an exciting opportunity for individuals looking to embark on a career path towards becoming subject matter experts (SMEs) in these areas. The ideal candidate will possess a strong foundational understanding of IT operations coupled with a passion for learning and exploring emerging technologies.

Responsibilities

  • Provide second-line support for Linux-based systems and related infrastructure services. Analyze, troubleshoot, and resolve incidents escalated from 1st level support within defined SLAs.
  • Perform day-to-day operational tasks on Linux systems, including user and access management, service checks, log analysis, basic performance troubleshooting.
  • Monitoring and Maintenance: Monitor global systems and infrastructure using monitoring tools, investigate a...

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