Job Description
We're Hiring Join Our Team at PalawanPay
Hybrid Setup – Mandaluyong (Onsite 2x per week)
Open to candidates based in the Philippines only
IT Operations Support Specialist
PalawanPay is looking for a highly driven IT Operations Support Specialist to join our growing Technology team. If you thrive in high-availability production environments, enjoy solving complex issues, and have strong experience in incident and problem management — we'd love to hear from you.
PalawanPay is the digital wallet of the trusted Palawan Group of Companies, serving millions of Filipinos nationwide and driving financial inclusion through secure and innovative digital payment solutions.
Key Responsibilities:
• Provide end-to-end Incident Management (logging, classification, troubleshooting, escalation, and SLA-driven resolution).
• Lead and support Problem Management, including trend analysis, root cause identification, post-incident reviews, and long-term corrective actions.
• Admin...
Hybrid Setup – Mandaluyong (Onsite 2x per week)
Open to candidates based in the Philippines only
IT Operations Support Specialist
PalawanPay is looking for a highly driven IT Operations Support Specialist to join our growing Technology team. If you thrive in high-availability production environments, enjoy solving complex issues, and have strong experience in incident and problem management — we'd love to hear from you.
PalawanPay is the digital wallet of the trusted Palawan Group of Companies, serving millions of Filipinos nationwide and driving financial inclusion through secure and innovative digital payment solutions.
Key Responsibilities:
• Provide end-to-end Incident Management (logging, classification, troubleshooting, escalation, and SLA-driven resolution).
• Lead and support Problem Management, including trend analysis, root cause identification, post-incident reviews, and long-term corrective actions.
• Admin...
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