Job Description
What You Will Do
As IT Operations Project Lead you will play a key role in shaping the future of Salesforce IT Operations within a global organization. You’ll devise and lead initiatives that enhance internal team performance, scalability, and customer experience across our Salesforce ecosystem. Working closely with the IT Operations Manager, you’ll ensure support operations evolve with growth and set a high standard for best practices.
Lead with vision: Identify opportunities for transformation and propose innovative strategies that improve governance, automation, and support processes globally.
Influence and collaborate: Work closely with senior business leaders, IT partners, and product owners to align operational improvements with organizational goals.
Own performance excellence: Monitor key metrics, analyze trends, and implement data-driven improvements to ensure world-class support delivery.
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