Job Description

IT Operations Manager

York

Hybrid

Lorien are partnering with a client who require an IT Operations Manager to oversee the performance and delivery of IT services in a fast-moving environment. This is a hands-on leadership role, combining technical involvement with team management to ensure reliable, efficient IT operations.

Key Responsibilities

Service Delivery & Operations

  • Ensure IT services are stable, secure, and performing effectively
  • Manage incidents and requests within agreed timeframes
  • Monitor system health and oversee patching, backups, and maintenance

    • Leadership & Team Management

  • Lead and develop a team of IT engineers
  • Allocate and prioritise workload aligned to business needs
  • Support complex technical issues and escalations

    • Incident & Problem Management

  • Own major incidents and coordinate resolutions
  • Identify root causes and redu...

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