IT Operations Manager

Job Description

Role Overview

This role owns the operational technology environment end to end, spanning cloud platforms, infrastructure, modern workplace services and support operations. You will lead platform ownership, provide escalation leadership and guide engineering decisions across core services, ensuring operational performance, stability and scalability align to business priorities. Azure forms a strategic component of the cloud environment alongside broader infrastructure and workplace platforms.

A key focus of the position is uplifting service delivery maturity and operational capability. You will assess current state processes, identify risk and improvement opportunities and implement structured uplift across tooling, monitoring, support models and service governance. This includes enhancing reporting visibility, strengthening operational controls and establishing more proactive delivery rhythms across the funct...