IT Operations Manager

Michael Kors is always interested in hearing from talented, globally-minded individuals with a passion for fashion.

If you enjoy working in a creative, fast-paced environment, then we would love to hear from you!

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Reporting to:Senior Director, IT Japan & Korea
Team:2 Outsourcing Vendors

Who You Are:

The IT Infrastructure & Service Desk Manageris responsible forleading and managing all IT support operations across Corporate Offices, Retail Stores,Data Centers, and Remote Users within Japan.

This role oversees the end-to-end delivery of IT Helpdesk services, IT infrastructure operations, and outsourced support teams, ensuring stable, secure, and efficient technology services for business users and retail operations.

The position serves as the primary escalation point for IT service issues andis responsible formaintaininghigh service levels, infrastructure availability, operational excellence, and continuous improvement acros...