Job Description
- Oversee and Manage IT operations which includes End User Support (Hardware, Software and Computing Devices), Data Centre Management, Network Operations Management, Service Desk & SLA Management, Security and Vendor Management.
- Oversee the installation, configuration and maintenance of end user devices, networks, applications, softwares and tools.
- Manage team of operations support specialists, coach them and provide trainings as necessary.
- Define, manage and maintain KPIs, processes and policies to continually improve IT Operations.
- Liason with various stakeholders (IT and Business) to understand their need and ensure they have appropriate resources and support to carry out day to day operations.
- Respond and resolve user issues in a timebound manner.
- Perform regular audits and assessments of existing operati...
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