IT Operations Manager (ITIL, Infrastructure & Application Maintenance)

IT Operations Manager (ITIL, Infrastructure & Application Maintenance)

Experience: 10-15 years

Certification: ITIL v3 / ITIL 4 (Mandatory)

Location: Noida(Work From Office)

Shift: US Shift

Employment Type: Full-time

Role Overview

We are seeking an experienced IT Operations Manager to lead and govern IT Infrastructure and Application Maintenance (AMS) operations in a large-scale, business-critical environment. The role requires strong ITIL-based service management expertise, operational leadership, and hands-on experience managing 24x7 IT operations, SLAs, and continuous service improvement across infrastructure and applications.

Key Responsibilities

IT Operations & Service Management

• Lead end-to-end IT Operations covering Infrastructure, Applications, Networks, Databases, and Cloud services.

• Own ITIL processes including Incident, Problem, Change, Release, Service Request, and Major Incident Management...