IT Operations Manager

Manager I, IT Operations
Summary
Manager I is responsible for end-user support across our deskside including network, telephony and application(s) environment. You will be asked to ensure maintenance, analysis, quality of troubleshooting and repair/replace/upgrade of deskside systems, hardware, software and computer peripherals with the respective platform teams, you will also as serve as an escalation point to ensure tickets/incidents are resolved according to Service level agreements. You will also ensure a judgment to determine priorities, prepare appropriate action plans and is accountable for end to end to IT operations delivery.

Main Responsibilities

• Active participation in delivery and execution of the Incident Management process. In case of Sev1 incidents, validate from production floor all the artifacts and extract details like Ping/Trace Route and initiate troubleshooting session with all platforms to isolate the problem.
• Ensure completion...