IT Operations Manager

Position Overview

The IT Operations Manager is responsible for overseeing the IT Service Desk and End User Computing (EUC) functions and asset management. This role ensures the efficient operation of IT support services, focusing on delivering high-quality service to end users and maintaining robust, secure, and reliable computing environments.

Key Responsibilities 

Leadership and Team Management: 

Lead and manage the IT Service Desk and EUC teams, in close partnership with US Leadership, to ensuring effective performance and professional growth, and alignment across regions. 

Foster a positive team environment that and encourages collaboration and innovation across global teams. 

Conduct regular performance evaluations, provide constructive feedback, and identify training and development needs in coordination with US Leadership.

Service Desk Management:

Supervise the daily operations of the IT Service Desk, ensuring pro...