Job Description
Key accountabilities and responsibilities
Providing L2 for application issues, diagnosing root causes and implementing resolutions. Coordinating L3 support with resolver groups (. Software Engineer)
Collaborating with Service Managers to delivering technical support and troubleshoot incidents and problems with existing applications by analysing system logs and performance data in collaboration with Software Engineers
Monitoring performance and proactively identifying problem areas of a system . software bugs, misconfigurations, bottlenecks
Supporting quality assurance testing phase on new applications to ensure they meet industry standards for functionality and usability
Conducting root cause analyses for recurring issues, identifying and implementing long-term fixes
Advising Software Engineers to correct errors if any and modifying the existing software
Interacting in Corporate Sy...
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