IT Operations Analyst

Job Title: IT Operations Analyst

Job ID:

Job Location: Toronto, ON (Hybrid – 2 days/week onsite) or Remote in Canada

Job Travel Location(s):

# Positions: 3

Employment Type: W2

Duration:Long Term

# of Layers:0

Work Eligibility:All Work Authorizations are Permitted – No Visa Transfers

Key Technology:Google Cloud, Kubernetes, Windows, Linux, GitHub

Job Responsibilities:

• Provide planning, communication, and reporting of day-to-day ticket metrics and longer-term tactical objectives.
• Level 2 support of Client business line Cloud Infrastructure including PaaS/IaaS/Containers across all production and test environments.
• Manage non-standard/complex P1, P2 (Major Incidents), P3, and P4 incidents and service requests.
• Ensure customer service satisfaction and enable continuous improvements.
• Oversee higher complexity operational an...