IT Operations Analyst

POSITION SUMMARY:
This position is working with end-user troubleshooting, pc support, and basic networking. Desire to obtain experience in an internal and customer facing IT and engineering related company is preferred. Familiarity and prior usage of Windows operating systems, MS Office applications, networking, PC hardware, wireless technology management, basic wiring, Active Directory, Help Desk management software, video conferencing, web-based applications, desktop imaging, remote support, VOIP phone systems, Microsoft Teams , desktop firewalls, management of Microsoft Intune and related endpoint management solutions is preferred. Experience with Dell and Microsoft desktops and laptops is a plus.

DUTIES & RESPONSIBILITIES:
End User Support and Ticket Resolution
-Serve as the first point of contact for clients and internal employees seeking technical assistance over the phone, email, or through the ticketing system.
-Determine the best solution bas...