IT Onsite Support Analyst

Position Name:IT Onsite Support Analyst

Working Model:WFO

Job Location:Kuala Lumpur

QUALIFICATIONS / EXPERIENCE

 Degree or Diploma from Information Technology or equivalent discipline.

 At least 2 - 3 years previous experience in a similar IT support role.

 Experience with SaaS ITSM Suite of tools such as ServiceNow.

 Strong technical knowledge of workstation hardware, software applications, printers, iOS, smart phones, tablet and network-related services.

 Proficient in troubleshooting and problem-solving techniques.

 Excellent communication skills with the ability to effectively interact with end-users and support teams.

 Knowledge of ITIL best practices and incident management processes.

 Strong analytical and reporting skills.

 Self-motivated, proactive, and able to work both independently and collaboratively in a team environment.

Good documentation skills and attention to detail...