Job Description

Job Scope IT Operations & User Support
  • Act as first point of contact for IT service requests and incidents.
  • Perform basic troubleshooting for common user issues (access, applications, devices).
  • Support onboarding and offboarding activities by following provided SOPs and checklists.
  • Coordinate with team and vendors for issue resolution.
  • Update IT service desk tickets and operational records.
IT Administration & Finance Support
  • Track IT invoices, payment status, and chargebacks using defined templates or systems.
  • Coordinate with Finance and vendors on billing follow-ups.
  • Maintain IT administrative records for audit and compliance purposes.
  • Operate automated admin workflows (e.g. reminders, status updates, reports).
SharePoint Online – Site Build & Operations
  • Create new SharePoint Online sites (communication or team sites) based on prov...

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