Job Description

This position is based in Monett, MO at our corporate office. There is no remote option.

Summary

IT Support Specialist – Help desk provides a hands-on customer support focused on desktop, mobile, and manufacturing operational technology and devices. The role is instrumental in maintaining day-to-day technology reliability, ensuring fast response and resolution of IT issues, and delivering excellent user support experience across the organization. This role requires a highly responsive individual capable of supporting both office and operational environments, with experience working alongside a Managed Service Provider (MSP).

Essential Duties / Responsibilities

  • Respond to customer inquiries via phone, email, chat, or in person.
  • Diagnose and resolve a wide range of technical issues.
  • Escalate complex or unresolved issues to higher‑level support teams as appropriate.
  • Ensure high levels of customer satisfaction ...

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