Job Description

Driving the future of automotive. We’re Lear For You.

BASIC PURPOSE


The SAP Support Manager is responsible for overseeing the day-to-day support and maintenance of SAP systems across the organization. This role ensures timely resolution of incidents, service requests, and problems, while maintaining high levels of user satisfaction and system reliability.


A critical aspect of this role is managing the performance and delivery of a third-party service provider responsible for SAP support services. The SAP Support Manager will act as a liaison between business users, internal IT teams, and external partners to ensure service excellence and continuous improvement.


ESSENTIAL FUNCTIONS

  • Lead end‑to‑end SAP support operations, including incident, service request, and problem management.

  • Govern and drive performance of a third‑party SAP support provider in line with SLAs and KPIs.

  • Act as the primary po...

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